Privacy policy

KGN Executive Transfers (Solihull, West Midlands) runs this website. This page explains what we do with the details you send us. Questions: email info@kgnexecutivetransfers.co.uk or call 0121 414 0786.

What we collect

When you ask for a booking or a quote we receive your name, phone number, email (if you give it), pick-up and drop-off addresses, the date and time, the number of passengers and cases, and anything else you tell us, such as a flight number. We use them only to quote for, confirm and carry out your journey.

If you apply to drive for us we receive your name, contact details, where you are based, your licence, experience and availability, and the other details you choose to send. We use them only to consider your application.

Who handles it

The form is sent to us by email using Resend, and a copy is kept in the secure customer system run for us by Aposlo Studios, who build and look after this website, so no request gets lost. The website is hosted by Vercel. None of them use your details for anything else, and we don't sell or share your details with anyone.

How long we keep it

We keep booking requests for up to two years so we can help with repeat journeys, and driver applications for up to a year, then delete them. Ask us any time to see or delete what we hold.

Cookies and visits to the site

Nothing that isn't needed to run the site is set until you agree. When you first visit you are asked whether to allow cookies, with Reject and Accept side by side.

If you accept, we use Google Analytics to see which pages are visited and how people found us. It is provided by Google, which may process this data outside the UK under the safeguards in Google's privacy policy. It tells us how the site is used; it does not tell us who you are.

If you reject, no analytics or advertising cookies are set. Google receives only signals that carry no cookies and nothing that identifies you, which it uses to estimate totals.

The phone number

If you arrived from one of our adverts, the phone number shown on this site may be a Google forwarding number that rings our normal phone. Google records that the call happened and how long it lasted, never what was said.

Taps on our phone numbers and WhatsApp

When you tap one of our phone numbers or our WhatsApp button, the site counts the tap: which button, which page, the time, and whether you came from one of our Google adverts. It sets no cookie, stores nothing on your device and keeps nothing that identifies you (no IP address and no details of your device), whatever you chose about cookies. We use the count to see how many people get in touch.

Your choices

You can change your cookie choice at any time.

Your rights

Under UK GDPR you can ask to see, correct or delete your data. If you're unhappy with how we've handled it you can complain to the Information Commissioner's Office (ico.org.uk).